Balancing Cost, Compliance, and Customer Experience: The Future of AML Operations

Balancing Cost, Compliance, and Customer Experience: The Future of AML Operations

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Balancing Cost, Compliance, and Customer Experience: The Future of AML Operations

10 Mar 2026
AML & KYC theatre
AML & KYC theatre
  • How AML leaders can balance efficiency, effectiveness, and customer experience without compromising risk outcomes.
  • Where AI and GenAI add real operational value—and where human expertise remains essential.
  • How firms can future-proof AML operations amid rapidly evolving threats and regulatory expectations.
  • Strategies for scaling AML operations sustainably under budget constraints.
  • What ‘effectiveness’ means in 2026: moving beyond tick-box compliance.
  • How financial institutions can keep pace with criminals who increasingly leverage advanced technologies.
Chairperson
Michael Harris, Managing Director - FCC Consulting Ltd
Speakers
Gareth Murray, Financial Crime Senior Director - Monzo
Jeremy Davey, Head of Financial Crime Analytics - Nationwide Building Society
Jennifer Arnold, CEO & Cofounder - Minerva
Peter Jones, UK MLRO, Head of Financial Crime Compliance - Capital One