Speakers

With over 12 years experience in fraud and scam prevention at Santander UK, Clare is passionate about helping people stay safe from scams and avoiding the devastating impact they can have on someone's life.
Having worked closely with customers who have been affected by scams, Clare has seen first-hand the emotional and financial toll they can take. She's also witnessed how increasingly convincing and sophisticated fraudsters have become in the way they manipulate and exploit people. These experiences have given her a real understanding of how scams happen and, more importantly, what can be done to stop them before someone is harmed.

Clare specialises in complex scam investigations, customer vulnerability and risk management. She's particularly passionate about using lessons learned from real customer experiences to improve awareness, strengthen protections and help prevent others from going through the same thing.

For Clare, fraud prevention is about more than spotting suspicious activity. It's about understanding people, recognising when someone might be at risk, and putting the right support in place at the right time. She believes customers should feel protected without feeling restricted, and that education, awareness and early intervention are some of the most effective tools in preventing scams.